Help · closed beta
Rumbo support
How to report an issue, recover or delete a case, and understand support boundaries for documents and Slot Watch.
This is closed-beta operational information. The public support process and final legal wording will be approved before general release.
Last product review:Contact support
hello@rumbo-uruguay.com
Tell us which step failed, the interface language, and the approximate time. Do not attach passports, certificates, passwords, or other sensitive information.
Email supportWhat support can help with
Support handles technical errors, case access, localization, document upload and preliminary checks, and Slot Watch status.
For diagnosis, provide the step, interface language, device or browser, and approximate time. Support does not ask for a gub.uy password, official-site cookies, or a complete document.
Case access and deletion
An anonymous case opens through a cookie lasting up to 30 days and is automatically deleted after 30 days of inactivity. Deleting the beta account only detaches its cases; a valid cookie may still open the current case, after which the 30-day period runs from its last activity. Use “Delete private case” for immediate deletion.
To delete an accessible case, open the case panel, choose “Delete private case,” and confirm. If the interface is unavailable, use the published support channel and never post the case token in an open message.
Document problems
Check that the PDF is not corrupt, stays within the displayed size limit, and has a text layer when an AI check is needed. A scan without text may require human review.
The file is not stored. If a check fails, share the error code or message, but do not attach the document to a regular support message.
Slot Watch problems
Check that the official agenda is enabled for your application, the extension is connected, and the selected dates remain current. A found-slot alert does not hold the appointment.
Rumbo does not receive a username or password and does not complete booking. You handle CAPTCHA, confirmation, and payment on the official site.
What support cannot decide
Support cannot guarantee a route, accept a document for an authority, speed up a government process, or replace individual legal advice.
For a deadline, refusal, or complex family or humanitarian case, use the relevant authority’s official channel and consult a qualified professional.
How to send a useful report
Describe what you expected and what happened, the case step, language, date, and time. Send a screenshot only after hiding names, document numbers, addresses, and other personal data.
- Do not send passports, certificates, banking details, or passwords.
- Do not publish the private-case cookie or token.
- For a content error, include the current official-source link.